Terms of service

I’ve kept this simple and protective without making it overly aggressive. For a UK online shop, it’s important not to try to remove consumer rights: online customers generally have a 14-day cancellation right, and GOV.UK says they then usually have another 14 days to return the goods after telling you. (GOV.UK) Hygiene-related sealed goods can have return restrictions once unsealed, so I’ve worded that carefully. (nibusinessinfo.co.uk)

Terms of Service

Overview

This website is operated by In My Tote. Throughout the site, the terms “we”, “us” and “our” refer to In My Tote. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or place an order.

Online Store Terms

By placing an order with us, you confirm that the information you provide is accurate, complete and up to date. You agree not to use our products or website for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we believe there has been misuse, suspicious activity, fraud, or a breach of these terms.

Product Information

We aim to display our products, descriptions, ingredients, prices and images as accurately as possible. However, we cannot guarantee that all information on the website will always be completely free from errors.

Product colours, packaging and appearance may vary slightly depending on your device screen, supplier updates, or product availability.

Any haircare or beauty advice provided on our website is for general guidance only and should not be treated as medical or professional advice. Results may vary depending on individual hair type, condition and usage.

Orders and Payments

All orders are subject to acceptance and availability. Once an order is placed, you will receive an order confirmation by email. This does not guarantee acceptance of your order if there is an issue with stock, pricing, payment, or suspected fraud.

We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, incorrect pricing, payment issues, or suspected misuse of our website.

Prices are shown in GBP and may change without notice. Payment must be received in full before orders are processed.

Shipping

Orders will be processed within 24–48 hours and shipped via Royal Mail using the delivery method selected at checkout.

Delivery times are estimates only and may vary due to Royal Mail delays, busy periods, weather, strikes, or circumstances outside of our control.

Once an order has been dispatched, we are not responsible for delays caused by the courier, but we will do our best to help resolve any delivery issues.

Returns and Refunds

We want you to be happy with your order. If you are not completely satisfied, you may return your item within 14 days of receiving it.

To be eligible for a return, the item must be in its original condition, unused, unopened, and in its original packaging. Due to hygiene and sanitary reasons, we cannot accept returns on items that have been used, opened, or are no longer in their original condition, unless the item is faulty.

Returns are free of charge. We will provide a return label for you.

To start a return, please log in to your customer account and follow the returns process from your order details. Alternatively, you can email us at info@inmytote.com and we will be happy to help.

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

We reserve the right to refuse a return or reduce a refund if the returned item does not meet our returns conditions, unless your statutory rights apply.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@inmytote.com with your order number and photos of the issue.

We will review the issue and offer a suitable solution, which may include a replacement, refund, or return label where appropriate.

Nothing in these terms affects your statutory rights.

Discount Codes and Promotions

Discount codes, offers and promotions may be changed, paused or removed at any time without notice. Discount codes cannot be exchanged for cash and may be subject to additional terms.

Only one discount code may be used per order unless stated otherwise.

Website Content and Intellectual Property

All content on this website, including text, images, branding, graphics, logos and product photography, belongs to In My Tote or is used with permission.

You may not copy, reproduce, distribute, modify or use our content without our written permission.

Third-Party Services

Our store may use third-party services, including Shopify, payment providers, shipping providers and other apps or integrations. We are not responsible for the actions, errors, delays or policies of third-party services.

Any third-party links on our website are provided for convenience only. We are not responsible for the content, accuracy or practices of third-party websites.

Limitation of Liability

We do our best to keep our website accurate, secure and available, but we cannot guarantee that it will always operate without interruption, errors or delays.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

Privacy

Your privacy is important to us. Any personal information you provide will be handled in line with our Privacy Policy.

By using our website, you agree that we may collect and use your information as described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

Governing Law

These terms are governed by the laws of Scotland. Any disputes will be handled by the appropriate courts of Scotland, unless your consumer rights require otherwise.